By creating an account you agree to these terms. We’ve kept them short and plain.
Who provides the service
WhenYouGone is provided by We The Folks sp. z o.o., Wawrzyńca Engeströma 10, 60-571 Poznań, Poland, tax ID PL7812093366 (EU VAT), REGON 542315014, KRS 0001185995. Contact: hello@wethefolks.eu.
The service
WhenYouGone sends you check-in requests at the rhythm you choose. If you don’t respond, it runs the procedure you configured (which may include asking your trusted contacts) and, at its final step, delivers the letters you prepared to their recipients.
Your responsibilities
- Keep your contact details current, and enable more than one channel where possible, so we can reach you.
- Only add trusted contacts and letter recipients whose details you’re entitled to share, and who would reasonably expect to hear from you.
- Don’t use the service to send unlawful, harassing or deceptive content.
- Don’t store raw passwords, private keys or seed phrases in letters. Describe where secrets are kept and how to obtain emergency access instead.
Not a legal will
A letter sent through WhenYouGone is not a legally binding will or testament and does not replace legal, financial or medical advice. Please keep your official documents with a notary or lawyer.
Plans and prices
Setting up is free: your procedure, trusted contacts and letter drafts. Checking on you and delivering letters needs an active plan. Payments are processed by Stripe; prices are final prices.
- Yearly plan, $12 per year: 10 email letters, video messages up to 2 GB in total, check-ins at the rhythm you choose (no more often than every 3 days), SMS in procedure steps and priority support. Paid by card it renews automatically each year; paid by BLIK or bank transfer it is bought for one year and does not renew.
- Lifetime plan, $99 once: 100 email letters, everything else in the yearly plan, and 10 prepaid paper letters (a short domestic letter by standard post; for other options you pay the difference). It needs no renewal, for the life of your account while the service operates.
- Family plan, $25 per year: up to 4 accounts (the owner and up to 3 accepted invitations over the life of the plan), each with everything in the yearly plan; renews like the yearly plan.
- Paper letter pack, $39 once: 10 paper letter credits. A credit covers a short domestic letter by standard post; for a registered or colour letter, more pages or a letter abroad the credit is used and you pay only the difference. Credits from packs and from the lifetime plan form one pool, do not expire while your account exists, and paper letters are delivered, like every letter, only while your plan is active. If you delete your account, we refund unused pack credits pro rata.
- Photo prints, $4 per photo, up to 5 per paper letter: real 10x15 cm photo prints posted together with the letter, charged on top of the letter (also when it uses a credit). Letters with photos are printed, prepared and posted by our team by hand; photos removed before delivery are refunded.
- SMS credits, $5 for 50 SMS: an SMS with regular check-in requests, one credit per SMS.
- Paper letters, priced per letter and shown before you pay: the postal provider’s cost × 1.30 (a reserve for postal price rises), plus a $1.50 handling fee and the payment fee.
If something went wrong with your payment, contact us within 14 days for a refund.
Renewal and cancellation
A yearly plan paid by card renews automatically each year until you turn renewal off, which you can do at any time in the app; the paid year then runs to its end. A year bought in advance never renews. We email you 30 and 7 days before a renewal or the end of your plan, and on the day it ends.
Purchases in the apps
Plans and SMS credits bought in our iOS or Android app are billed by Apple (App Store) or Google (Google Play) under their terms, at the price the store shows. Refunds for these purchases go through the store, and you renew, cancel or change them in the store’s subscription settings. Paper letters, paper letter packs and photo prints are sold only on the website.
Delivery and the end of a plan
We deliver letters only for a period of silence that began while your plan was active. A period of silence starts with your last sign of life, for example a check-in. If it began while your plan was active (including the 30 days after it ends), we complete it even if the plan ends meanwhile: we still send its check-in request on schedule and, if nobody answers, the procedure runs to completion and delivers. Payments, including automatic renewals, are not a sign of life: they never count as a check-in and never stop a running procedure. For 30 days after your plan ends everything works as before. After that, once a covered period of silence has ended, your account is frozen: we send no check-in requests, start no procedure and deliver nothing. We keep your letters, videos, contacts and settings for 12 months and email you when the account is frozen and 30 and 7 days before deletion; after 12 months we delete your whole account, as if you had deleted it yourself, and recipients are never contacted. Paying at any time before that restores everything and starts a fresh cycle.
SMS
Each SMS is a single message of up to 160 characters, without Polish diacritics. With an active plan, SMS in procedure steps (asking you again, asking a trusted contact) is included. Regular check-in requests by SMS use one SMS credit each. With no credits left we skip the SMS and send an email instead.
Family
The family owner pays and invites members by email. Every member has their own account, letters, procedure and trusted contacts; the owner sees only members’ names and email addresses, never their letters. Members’ letters are delivered under the same rule while the family plan is active. The owner may remove a member at any time; a removed member’s place is not freed.
Earlier purchases
If you paid for anything before the current price list took effect (the letter package, Care, lifetime Care, the earlier Family plan, or only a paper letter, SMS credits or photo prints), your account keeps the terms it was sold with, including delivery of your letters without an active plan. We will never ask you to switch.
Starting right away
As a consumer you may withdraw from the contract within 14 days. Before every payment we ask you to confirm with a checkbox that you ask us to start providing the service before the withdrawal period ends and that you acknowledge you will lose your right of withdrawal once the service has been fully performed.
If you withdraw within 14 days from buying a yearly plan or a family plan, we refund the part proportional to the unused period.
Reliability
We work hard to deliver every message on time, but email, SMS and push delivery depend on third parties and networks outside our control. We can’t guarantee delivery, and our liability is limited to the amount you paid us. If we ever had to end the service, we would tell you by email well in advance.
Pause
You can pause your account for up to 90 days at a time. During the pause we send no check-in requests, no procedure can start and nothing is delivered. A pause is available only while your plan is active and does not extend it. Starting a pause counts as a check-in. You can resume earlier or change the end date, but one pause never lasts more than 90 days from its start. When it ends, check-ins resume by themselves with a check-in request straight away; if you don’t answer, your procedure runs as usual.
Complaints
You can send complaints to hello@whenyougone.com. We reply within 14 days.
Ending your account
You can stop using WhenYouGone at any time and delete your account yourself in Settings: it is deleted for good 7 days after you confirm with your password, and you can cancel until then. We may suspend accounts that abuse the service. When an account is deleted (by you, or after 12 months frozen), we refund paid paper letters and photo prints that have not been posted yet, and unused paper pack credits pro rata.
Changes
If we change these terms in a meaningful way, we’ll email you beforehand.