Your words, delivered when it matters.

As often as you choose, from every 3 days to once a year, while your plan is active. Most people pick every 3 or 7 days. Each check-in is a single tap on a link in an email, SMS or push notification.

Only their recipients, and only after your procedure reaches its final “deliver” step. You can send yourself a preview of any letter whenever you like.

If your procedure includes an “ask a trusted person” step, we email that person (and text them if you add a phone number) with two buttons: “They’re OK” or “Something is wrong”. If they say you’re OK, everything stops and we let you know. If they answer “Something is wrong”, the procedure moves straight to its next step.

Yes, and many people do. Use the “Access & accounts handover” or “Business continuity” templates to tell a teammate, cofounder or client where things are: which password manager to request emergency access from, which repos, servers and domains matter, who can sign at the bank.

One rule: write where secrets are and how to get emergency access, not the secrets themselves. Don’t paste raw passwords, private keys or seed phrases into a letter.

Yes. Add a video message to any letter: record it right in your browser or upload a file you already have (MP4, WebM or MOV). Each video can be up to 10 minutes and 500 MB, with 2 GB of video storage in total. Video messages are included in every plan, and with any paid paper letter.

The video is as private as the letter. It is stored encrypted, nobody at WhenYouGone watches it, and it is released only with its letter, at the final step of your procedure. An email letter gets a “Watch the video message” button; a paper letter prints a short code to enter at whenyougone.com/w. The recipient watches it on a private page, with nothing to install, for a year after delivery.

Setting up is free: your procedure, trusted contacts and letter drafts. Checking on you and delivering letters needs a plan: the yearly plan ($12 a year, 10 email letters), lifetime ($99 once, 100 email letters and 10 paper letters included) or family ($25 a year for up to 4 accounts).

SMS credits ($5 for 50) and paper letters (priced per letter) are optional extras.

Only in one case: when the silence began while your plan was still active, including the 30 days after it ended. A silence starts with your last sign of life, such as a check-in; payments and automatic renewals don’t count. Then we complete it: we still send the check-in request and, if nobody answers, your letters are delivered. If the silence starts later, nothing is delivered: after those 30 days the account is frozen, we stop asking how you are, and we don’t deliver anything.

That is why we remind you 30 and 7 days before your plan ends, and on the day it ends. Lifetime plans and earlier purchases are not affected.

For 30 days everything keeps working. Then the account is frozen: your letters, videos, contacts and settings are kept for 12 months. We email you when it is frozen, and again 30 and 7 days before deletion. After 12 months we delete your whole account and refund paid paper letters and photo prints that were not posted, and unused paper pack credits pro rata; recipients are never contacted. If you pay at any time before that, everything comes back and a fresh cycle starts.

If you pay by card, yes: once a year, and you can turn renewal off at any time in the app (the paid year still runs to its end). If you pay by BLIK or bank transfer, you buy one year in advance and nothing renews. Either way we remind you 30 and 7 days before the end.

With a plan, SMS in procedure steps is included: asking you again and asking your trusted contacts. Regular check-in requests by SMS use SMS credits, one credit per message ($5 for 50). With no credits left we skip the SMS and the request still reaches you by email.

You pay $25 a year and invite up to 3 people by email. Each of them gets their own account with everything in the yearly plan, and their letters are delivered while the family plan is active. Everyone’s letters, procedure and trusted contacts stay private: as the owner you see only names and email addresses. Up to 3 invitations can be accepted in total, so removing someone doesn’t free a place.

No. If you paid for anything before the current price list (even only a paper letter, SMS credits or photo prints), your account keeps the terms it was sold with, including delivery of your letters without an active plan. We will never ask you to switch.

Any letter can also (or only) be delivered on paper. You choose the length, the destination and the service, enter the postal address, and pay for that one letter. If your procedure ever reaches its final step, we print the letter on A4 (both sides) and post it through Envelo, the online service of Poczta Polska, the Polish national post. Its tracking number is recorded on the letter.

The price is Envelo’s official price for your options, converted to US dollars, times 1.30 (a reserve for postal price rises), plus a $1.50 handling fee and the card processing fee. The calculator above shows every line.

A registered letter (“polecony”) is tracked and handed over against a signature, so it can’t simply disappear in a mailbox. ZPO (“zwrotne potwierdzenie odbioru”) is a return receipt: a signed confirmation that the letter was delivered. It is available for registered letters only.

Envelo charges one flat international surcharge for every country outside Poland, with no zones. A letter to Germany costs the same as one to Japan.

Each paper letter is prepaid separately when you add paper delivery to it, and that price is locked in. It is printed and posted only if your procedure reaches delivery. Until then you can edit the letter within its length, change the address, or remove paper delivery (refunds are handled by our support team, not automatically).

Yes, for up to 90 days, while your plan is active. In Settings choose 7, 14, 30, 60 or 90 days, or an end date. During the pause we send no check-in requests and deliver nothing, and starting it counts as a check-in. A pause doesn’t extend your plan.

Three days before the end we remind you by email, with links to resume now or extend (up to 90 days from the start of the pause). When it ends, check-ins come back by themselves and we ask you right away whether everything is OK. We don’t assume you’re fine: if you don’t answer, your usual procedure runs. You can start a new pause straight after.

For $39 you get 10 paper letter credits. One credit covers a short domestic letter by standard post; a registered or colour letter, more pages or a letter abroad uses a credit and you pay only the difference. Credits from packs and from the lifetime plan are one pool, they don’t expire while your account exists, and if you delete your account we refund unused pack credits pro rata. Like every letter, paper letters are delivered only while your plan is active.

Yes. Add up to 5 photos to a paper letter, $4 each: each one is a real 10x15 cm photo print, posted together with your letter. Letters with photos are prepared and posted by our team by hand, and the photos stay private until the letter is delivered. For a sharp print use photos of at least 1200x1800 px. Photos are charged on top of the letter, also when it uses a paper letter credit.